Refund and Return Policy

Last updated: April 5, 2026

Important Notice

Our products are sold exclusively through Amazon. All orders, refunds, returns, and customer service requests are managed by Amazon. Please visit your Amazon account or contact Amazon Customer Service for any order-related inquiries, including returns and refunds.

Sales Through Amazon

Ecozenda biodegradable dog poop bags are sold exclusively on Amazon under ASIN B0GH374WLR. When you purchase our product, you are entering into a transaction directly with Amazon, and Amazon's Return and Refund Policy applies to all purchases.

For the most current information about our product on Amazon, including availability, pricing, and customer reviews, visit:

View Ecozenda on Amazon

Amazon's Return and Refund Policy

Amazon offers a comprehensive return and refund policy that protects all customers. The key points are:

Return Window

Most items sold by Amazon can be returned within 30 days of delivery. Some items have different return windows. Check your order details on Amazon for the specific return window for your purchase.

Eligible Returns

Products can be returned if they are:

How to Return Items

To return items purchased from Amazon:

  1. Visit your Amazon account and go to "Your Orders"
  2. Find the order containing the item you wish to return
  3. Click "Return or Replace Items"
  4. Select the reason for return
  5. Choose your preferred refund method
  6. Print a prepaid shipping label
  7. Pack and ship the item back to the specified address

Refund Processing

Once Amazon receives your returned item and confirms the return, your refund is typically processed within 5-10 business days. Refunds are issued to your original payment method.

Product Quality Guarantee

We stand behind the quality of our Ecozenda biodegradable dog poop bags. Our products are manufactured to meet strict quality standards and include:

If you experience any issues with our product quality, please report it to Amazon immediately or contact us at info@eco-zenda.com, and we will work with Amazon to resolve the issue quickly.

Defective Products

If your Ecozenda bags arrive defective or damaged, you can initiate a return through Amazon immediately. Amazon provides free returns for defective items, and you typically do not need to pay return shipping.

Damaged Shipments

If your package arrives damaged:

  1. Document the damage with photos
  2. Contact Amazon Customer Service with photos of the damaged package and contents
  3. Amazon will provide a return shipping label or issue a refund without requiring the return

Contact Amazon Customer Service

For all order-related inquiries, including returns, refunds, shipping questions, or product issues:

Contact Ecozenda

For questions about our products, environmental certifications, or other non-order-related inquiries, please contact us directly:

Email: info@eco-zenda.com
Response time: 24-48 hours

Our Commitment

Ecozenda is committed to customer satisfaction. We produce high-quality, eco-friendly dog poop bags that perform when it matters most. Our bags are certified compostable and designed to be stronger, more reliable, and more sustainable than conventional plastic alternatives.

If you have any concerns about your Ecozenda product, we encourage you to:

Changes to This Policy

Ecozenda reserves the right to modify this policy at any time. Changes become effective immediately upon posting to the website. Your continued use of the website following the posting of revised policy means you accept and agree to the changes.

For the most current information about Amazon's Return and Refund Policy, please visit Amazon's official Help pages.